About Highpoint Insurance Group
Elevate Your Success
With Highpoint Insurance you get choices. As a Texas Independent Agency, we work for you, not a single insurance company. We represent many companies and have the ability to customize your coverage. Highpoint is on your side when it comes to finding the best coverage available and representing you when there is a claim.We will help to elevate your success by partnering with you to bring down your insurance cost, implement practical loss control and risk reduction programs and educate you and your staff on insurance and risk management. We pride ourselves on quality customer service and guarantee prompt responses from our support team. We also provide 24 hour online access to your certificates, auto id cards and other policy information.
History
Founded on over 50 years of combined insurance knowledge and the guiding principles of integrity, honesty and accountability, the Highpoint team can offer our clients the best and most comprehensive products and services available.
We serve clients throughout the state of Texas and surrounding states. Highpoint’s staff of experienced, highly skilled professionals is anxious to help and serve your individual requests with a “can-do” attitude. Within our staff, you will find specialists in risk management consulting and specialized risk transfer, group health, and personal insurance.
Client Commitment
The word “partnership” immediately comes to mind. As your risk manager and broker, we want to and must understand your individual needs and your tolerance for risk. Through a series of face-to-face meetings we continually build our knowledge of your company and the perils it faces. Many times other agents copy policies year after year without evaluating the client’s changing business and/or financial status. This usually leads to losses that are not covered or insurance plans that do not fit your current situation. At Highpoint, we build and design each plan for each client...one solution at a time. Our existence is based on keeping your company in business should tragedy strike and facilitating a quick return to normal operations with the least financial impact possible.
Claims Commitment
Evaluating brokers and insurance proposals can be challenging for most business people. You are not alone if you feel overwhelmed, pressured or just frustrated about what the right decision might be. We suggest your decision to pick a broker be based on the claims handling discussion. The Highpoint Group takes a “client advocate” position on all claims. We work for you, not the insurance carrier, to see that your claim is handled quickly and in accordance with the terms of the policy. For example, our team has been on the ground of major fire losses and during the catastrophes of Hurricane Katrina, Rita and Ike. Our job is to take the adjuster behind the lines and jump start the cumbersome process of settlement. While our carriers have 24 hour hotlines, we too are available any hour of the day or night. As your company’s “advocate”, we jump start claims advances and fight hard to keep nuisance claims denied or to a minimum. On occasions, claims are denied. If this happens, our team pulls together to review the claim and company forms, and develop a strategy to facilitate settlement. In our 50+ years of combined experience, we have become very skilled at advocacy throughout the process.
